Scheduling & Availability
Appointments are made on a first-come, first-serve basis. While every effort is made to accommodate your needs, scheduling will be more successful with as much advance notice as possible. Three business days is preferred, as that gives the homeowner time to prepare for photos and gives you the best window for scheduling. A photo session may take from 1 to 3 hours depending on the size of the property.
Cancellation & Rescheduling Policy
We understand the fluctuating demands that the real estate business can bring and we try to be as flexible as possible. If cancellation or rescheduling is necessary, please give us 24 hours notice. Appointments that are not cancelled or rescheduled 24 hours or more prior to the appointment are subject to a $50 cancellation charge.
Rain/Weather Delay
Rain/snow/sleet will result in poor quality exterior photos and in case of inclement weather on the date of your appointment, we will reschedule the exterior session and continue with the interior session with the exception of any exterior views from the interior that are better taken on a clear day.
Appointment delays due to weather will not be subject to a cancellation fee. In the event of poor weather conditions or the prospect of less than ideal conditions for providing quality photos, we will offer an alternative appointment time for exterior photos and views at no additional charge.
Image Information
Turn-Around Time
Photos are optimized for use with MLS and will be emailed within 48 hours.
Photo Retention Period
We will retain photos on our computer system for up to 1 year beyond the date of expiration or withdrawal of a photographed property.
If the agent originally licensed to use the photos re-lists the property within the retention period, we will provide a link to the photos and a new license for that agent to use the photos at no additional charge. Use of the retained photos may not include the re-use of ancillary services without additional charge.
We reserve the right to re-license the use of our retained copyrighted photos for a fee that is commensurate with the rate of the requested service.
Copyright and License
All photos taken by St. Croix Photo are copyrighted and we retain the copyright to all photos taken on behalf of our clients. The images created by St. Croix Photo remain the property of St. Croix Photo.
St. Croix Photo is authorized to use photographs of our clients in any and all forms and media and in all manners including the purposes of publicity, illustration, commercial art, advertising, publishing, or for any other product or services.